U.S. flag

An official website of the United States government

Dot gov

Official websites use .gov
A .gov website belongs to an official government organization in the United States.


Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Bridging the Digital Divide

VA is helping Veterans who don’t have internet service or an internet-connected device get the access they need for telehealth care. Here are some of the ways that VA can help you get connected.
Veteran and VA social worker looking at tablet

Digital Divide Consult

If you don’t have internet access or an internet-connected device, your VA care team can help.

Through the Digital Divide Consult process, your VA provider can refer you to a VA social worker. The social worker can determine whether you are eligible for programs that can help you get the internet service or technology needed for VA telehealth.

For more information about the Digital Divide Consult, talk with your VA provider.

Female Veteran looking at tablet

VA Internet-Connected Devices

If you don’t have a device with internet access, VA can lend you an internet-connected tablet so you can reach your VA care team through telehealth. The Digital Divide Consult can help determine if you are eligible.

For more information, talk with your VA provider about the Digital Divide Consult. Click here to read how VA provided a new tablet for a Veteran’s telehealth care.

Use VA Video Connect Without Data Charges

VA has partnered with AT&T, SafeLink by TracFone, T-Mobile, and Verizon to help Veteran subscribers avoid data charges when using VA Video Connect on a mobile device. This enables Veterans to access their VA care teams through telehealth with fewer worries about data fees.

Visit the VA Mobile website to learn more about the mobile carrier programs and VA Video Connect.

Veteran using an ATLAS site

Telehealth Sites in Your Community

Through ATLAS (Accessing Telehealth through Local Area Stations), VA is bringing care closer to home. VA has teamed up with public and private organizations to offer comfortable, private appointment rooms at select locations in your community. These rooms are equipped with internet access and the technology needed to meet with your VA providers through VA Video Connect, VA’s secure videoconferencing app. This telehealth option makes it easier for you to access VA care by reducing obstacles, such as long travel times to appointments and poor internet connectivity at home.

To learn more about the program and find an ATLAS site near you, visit the ATLAS webpage.

Internet and Phone Service Discounts

You may be eligible to receive a discount on your home internet or phone service through the Federal Communications Commission's (FCC) Lifeline program.

Not sure if you qualify? The Digital Divide Consult can help determine your eligibility for this program.


Lifeline provides discounts on your phone or internet bill. If your household is eligible, you can receive up to $9.25 per month off phone, internet, or bundled services. Residents of qualifying tribal lands can receive a discount of up to $34.25 per month.

You can take part in Lifeline if you have a low household income or if you or a member of your household takes part in certain federal assistance programs.

To learn more, visit the Lifeline website or call 800-234-9473 from 9 a.m. – 9 p.m. Eastern time.

Local VA Telehealth Support 

If you’re unsure about your comfort level with VA telehealth technologies, Virtual Health Resource Centers are available to help you learn about and use virtual care tools. Centers are staffed with health technology experts who can provide hands-on support, technical assistance, and other information regarding virtual care tools such as health apps and devices. 

Centers are an in-person and virtual resource and provide services to Veterans, family members, caregivers, and VA staff. While centers are currently only available at select locations, the number of Virtual Health Resource Centers is continually growing. 

To find the Virtual Health Resource Center nearest to you, visit the Virtual Health Resource Center webpage.

How VA Telehealth Works

VA Telehealth Services gives you access to the care you need, when and where you need it.

See how it works