VA-Loaned Devices for Telehealth
If you don’t have an internet-connected, video-capable device so you can reach your VA care team through telehealth, VA can lend you a tablet at no cost to you.
Through the Digital Divide Consult, you will be referred to someone from the National Tablet Team who can review your options with you.
For more information on the Digital Divide Consult and to find out if you qualify for a VA-loaned device, talk with your VA provider.
Use VA Video Connect With Fewer Concerns About Data Charges
VA has partnered with AT&T, T-Mobile, and Verizon to help minimize data charges for Veteran subscribers when they use VA Video Connect, VA’s secure videoconferencing app, on a mobile device on their networks.
Visit the VA Mobile website to learn more about the mobile carrier programs and VA Video Connect.
Local Telehealth Access Points
Together with public and private organizations, VA offers Veterans comfortable, private appointment spaces equipped with internet access and telehealth technology through the ATLAS (Accessing Telehealth through Local Area Stations) program.
ATLAS sites are at convenient locations in Veterans’ communities that make it easier for Veterans to access VA care. This telehealth option addresses obstacles such as long travel times to appointments or unreliable internet connectivity at home.
To learn more about ATLAS and find a site near you, visit the ATLAS webpage.
Internet and Phone Service Discounts
You may be eligible to receive a discount on your home internet or phone service through the Federal Communications Commission’s Lifeline program.
There are different ways to qualify, including if you have a low household income or if you or a member of your household receive assistance from certain federal programs.
To learn more about the Lifeline program, including whether you qualify, visit the Lifeline website or call 800-234-9473 any day of the week, including weekends, from 9 a.m. to 9 p.m. Eastern time. If you’re interested in participating in video-to-home visits but don’t have an internet-connected, video-capable device, talk with your VA provider about the Digital Divide Consult.
Technical Support
Unsure about how to use telehealth technologies? VA’s Virtual Health Resource Centers are here to help. They offer phone, video, and in-person consultations with health technology experts who can guide you through setting up and using health apps, devices, and other telehealth technologies.
To find the center closest to you, visit the Virtual Health Resource Centers webpage.